Privacy policy
Effective Date: 01/01/2024
Voice Area Limited (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our shipping services.
Information We Collect:
Personal Information: We may collect personal information such as your name, address, email address, phone number, and payment details when you use our shipping services.
Shipment Information: We collect information about your shipments, including package details, tracking information, and delivery preferences.
Communication Data: We may collect information when you contact us for customer support or other inquiries.
How We Use Your Information:
Providing Services: We use your personal information to provide shipping and related services, including processing shipments, tracking packages, and managing deliveries.
Communication: We may use your contact information to
communicate with you about your shipments, provide updates, and respond to your inquiries.
Improving Services: We use data analytics to improve our services, enhance user experience, and optimize our operations.
Sharing of Information
Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as carriers, payment processors, and IT service providers.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.
Your Choices:
Account Information: You can review and update your account information by logging into your account on our website.
Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions provided in the messages.
Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective from the date of posting.
Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us using website contact information.
Return and refund policy
• Our First Priority Is Your Satisfaction.
• We accept returns within 30 business days from the item’s arrival.
• If you are not satisfied with the item or its condition, please contact us before leaving the feedback and we will make the full refund.
• Within the warranty period, the defective item could be returned in its original packaging. If you need to return an item, our customer care representative will help you with the process.
• The buyer is responsible for the item return shipping fee.
• Your satisfaction is 100% guaranteed.
Terms and Conditions for Voice Area LTD
Effective Date:01/01/2024
Please read these terms and conditions carefully before making a purchase. By placing an order, you agree to be
bound by the terms and conditions outlined below.
1. Product Information:
We strive to provide accurate and up-to-date product information on our website. However, we do not guarantee the completeness or accuracy of product descriptions, pricing, or other content.
2. Ordering and Payment:
By placing an order, you agree to provide accurate and complete information about yourself. You also agree to promptly update your account and other information, including your email address and credit card details, to ensure accurate and timely transactions. All prices are in [currency] and are subject to change without notice. We reserve the right to refuse or cancel any orders containing inaccuracies, errors, or fraudulent information.
3. Order Confirmation:
After placing an order, you will receive an email confirming the details of your purchase. This email does not constitute acceptance of your order; it is a confirmation that we have received it.
4. Shipping and Delivery:
Please refer to our Shipping Policy for information on shipping rates, delivery times, and other related details.
5. Returns and Refunds:
Our Returns and Refunds Policy outlines the procedures and conditions for returning products and seeking refunds. Please review this policy before making a purchase.
6. Product Use and Care:
We provide general information on product use and care. It is the customer’s responsibility to follow any specific instructions provided with the product and exercise proper care.
7. Intellectual Property:
All content on our website, including images, text, and logos, is the property of Voice Area LTD and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without our explicit consent.
8. Limitation of Liability:
Voice Area LTD is not liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products.
9. Governing Law:
These terms and conditions are governed by the laws of Sri Lanka. Any disputes arising under or in connection with these terms shall be resolved in the applicable courts of Sri Lanka.
Payment Methods
• PayPal
• PayPal credit
• Stripe
• Credit card or debit card
• Apple pay
• Google pay
Shipping policy
Shipping Policy for Voice Area LTD
Effective Date:01/01/2024
1. Shipping Rates and Times:
Rates: Shipping rates are calculated based on the size, weight, destination, and shipping method chosen during the checkout process.
Delivery Times: Estimated delivery times will be provided during the checkout process and are based on the shipping method selected. Please note that these are estimates, and actual delivery times may vary.
2. Shipping Destinations:
We currently offer shipping to countries in North America, South America, Middle East, Asia and Pacific, Europe, Asia, North Africa regions . If your location is not listed, please contact us for alternative shipping options.
3. Order Processing:
Orders are typically processed within 10 business days. Please note that orders placed on weekends or holidays may be processed on the next business day.
4. Shipment Confirmation and Tracking:
Once your order has been shipped, you will receive a shipment confirmation email with tracking information. This allows you to monitor the status and location of your package in real-time.
5. Shipping Methods:
We offer various shipping methods, including standard shipping, expedited shipping, and overnight shipping. The availability of these options may vary depending on the destination.
6. Customs and Duties:
For international shipments, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. We recommend checking with local customs authorities for information on these charges.
7. Shipping Delays:
While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or other external factors may affect delivery. We appreciate your understanding in such situations.
8. Lost or Damaged Packages:
In the rare event that a package is lost or damaged during transit, please contact our customer support team immediately for assistance.
9. Returns Due to Failed Delivery:
If a package is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipment.
10. Contact Us:
If you have any questions or concerns about our shipping policy, please contact us as the information in the website.